Privacy Policy

Privacy Policy — Grocera

Last Updated: September 15, 2026

At Grocera, your trust matters to us. As an online grocery store delivering household essentials, packaged food, and personal care products to your doorstep, we understand that shopping with us means sharing some personal information — and we take the responsibility of protecting that information seriously.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop with Grocera online.

1. Information We Collect

When you use the Grocera website or app to browse or purchase groceries online, we may collect:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address(es) and city (e.g., Bahawalpur)
  • Order history and preferences

Payment Information

  • Payment method details (processed securely through our payment partners — Grocera does not store full card or bank account numbers on its own servers)

Technical Information

  • Device type, browser, and IP address
  • Pages visited, time spent, and general browsing behavior on our site
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information you provide to:

  • Process and deliver your grocery orders accurately and on time
  • Communicate order confirmations, delivery updates, and customer support responses
  • Improve our product range, website experience, and delivery service in Bahawalpur and future cities
  • Send promotional offers, discounts, or updates about Grocera (only if you've opted in)
  • Detect and prevent fraudulent transactions or misuse of our platform
  • Comply with applicable legal and regulatory requirements

3. How We Share Your Information

Grocera does not sell your personal information to third parties. We may share limited information with:

  • Delivery partners, so your groceries reach your doorstep
  • Payment processors, to securely complete your transaction
  • Service providers who help us operate our website, hosting, and customer support
  • Legal authorities, only when required by law or to protect the rights and safety of Grocera and its customers

Any third party we work with is expected to handle your data responsibly and only for the purpose it was shared.

4. Data Security

We use reasonable technical and organizational measures to protect your personal and payment information from unauthorized access, alteration, or disclosure. While no online platform can guarantee absolute security, we continuously work to keep your data safe as Grocera grows.

5. Cookies and Tracking

Grocera's website uses cookies to:

  • Keep your cart and preferences saved between visits
  • Understand how customers browse and shop, so we can improve the experience
  • Measure the performance of our promotions and content

You can disable cookies through your browser settings, though some features of the Grocera website may not function properly without them.

6. Your Choices and Rights

As a Grocera customer, you can:

  • Access or update your account information at any time
  • Opt out of promotional emails, SMS, or WhatsApp messages by contacting us or using the unsubscribe option provided
  • Request deletion of your personal data, subject to any legal or order-related record-keeping requirements
  • Ask questions about how your data is used by reaching out to our support team

7. Children's Privacy

Grocera's services are intended for individuals who are able to enter into purchase agreements under applicable law. We do not knowingly collect personal information from children.

8. Changes to This Policy

As Grocera expands beyond Bahawalpur and introduces new features, this Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to Grocera's support team through our official website or social channels.